GLEAC AI Framework, Privacy Policy and Terms of Use

Last Updated: February 19, 2025

Table of Contents

1. AI Ethics and Policy Framework
   1. Core Principles
   2. Operational Guidelines
2. Privacy Policy
   1. Key Highlights
3. Terms of Use
4. Key Provisions
5. Mentors/Experts/Coaches
6. Informed Consent for Use of Personal Data, Images and Avatars
7. How AI Uses Mentor Data
8. Protection Against Misuse
9. User Rights & Opt-Out
10. Contact Information

1. AI Ethics and Policy Framework

Core Principles

1. Fairness and Non-Discrimination:
   • AI systems are designed to prevent biases and ensure equitable outcomes for all.
   • Regular audits identify and mitigate biases in AI models to uphold fairness and inclusivity.
2. Transparency:
   • We maintain clear documentation of AI design, training data, and decision-making processes.
   • Users are informed whenever they interact with AI systems, ensuring clarity and trust.
3. Privacy and Data Protection:
   • AI systems comply with GDPR, CCPA, and other relevant laws.
   • Personal data is anonymized, encrypted, and collected with user consent.
4. Accountability:
   • A designated AI Ethics Officer oversees the ethical implications of all AI projects.
   • Developers and stakeholders are accountable for AI performance and behavior.
5. Safety and Security:
   • Rigorous testing ensures system reliability and security.
   • Cybersecurity measures safeguard against misuse or unauthorized access.
6. Sustainability:
   • Environmental impact assessments guide AI projects.
   • Efforts are made to minimize the energy consumption of AI systems.
7. Human Oversight:
   • Critical decision-making involving AI includes mechanisms for human review and override.

Operational Guidelines

1. Ethical Impact Assessments (EIA) precede all AI projects.
2. Continuous monitoring ensures compliance with ethical and legal standards.
3. Feedback mechanisms address ethical or operational concerns promptly.
4. Employees receive regular training on AI ethics and best practices.
5. To see how our AI Ethics and Policy Framework apply to our Mentors/Experts/Coaches on Gleac's platform, please view our Mentors/Experts/Coaches section.

2. Privacy Policy

Key Highlights

1. What Information We Collect:
   • Personal data (e.g., names, email addresses) is collected only when necessary.
   • Data is anonymized or aggregated to ensure privacy.
   • Information collected from Mentors/Experts/Coaches on the Gleac platform may be used to market them as such, this information is not anonymized or aggregated to ensure they are accurately represented to clients.
2. How We Use Data:
   • To improve our services, enhance user experiences, and provide personalized recommendations.
   • To ensure security, prevent fraud, and comply with legal obligations.
   • To reach out to clients offering services provided by our Mentors/Experts/Coaches.
3. Data Sharing:
   • Shared only in specific situations, such as business transfers or legal compliance.
   • Data collected from Mentors/Experts/Coaches may be shared with clients to represent their services accurately.
4. Data Retention:
   • Information is stored only as long as required for business or legal purposes.
5. User Rights:
   • Users can access, update, or delete their data.
   • Rights under GDPR and other privacy laws are fully respected.
6. AI and Generative AI Usage:
   • AI enhances our services but does not replace human decision-making.
   • Human oversight ensures ethical and transparent AI operations.
   • Data collected from Mentors/Experts/Coaches may be used to train internal AI models as well as shared with third-party AI services.
   • AI-generated outputs may reference individual Mentors/Experts/Coaches.

3. Terms of Use

Key Provisions

1. Intellectual Property Rights:
   • Gleac owns or licenses all content, trademarks, and intellectual property.
   • Content is provided for personal, non-commercial use only.
2. User Obligations:
   • Users must not engage in prohibited activities, including unauthorized data scraping, impersonation, or misuse of services.
3. Service Modifications and Interruptions:
   • Gleac reserves the right to modify or suspend services without notice.
4. Dispute Resolution:
   • Disputes are resolved through informal negotiation or binding arbitration under UAE laws.
5. Liability Limitations:
   • Gleac is not liable for indirect, consequential, or incidental damages arising from service use.
6. Indemnification:
   • Users agree to indemnify Gleac for losses resulting from misuse or violations of these terms.

4. Mentors/Experts/Coaches

This section explains how the GLEAC AI Framework, Privacy Policy, and Terms of Use apply specifically to Mentors, Experts, and Coaches using the platform.

Informed Consent for Use of Personal Data, Images and Avatars

By using GLEAC's services, mentors, experts, and coaches explicitly consent to the use of all materials and information they provide—including personal data, images, avatars, and other identifying content—for training internal AI models, marketing and promotional activities, and integration with third-party AI services that GLEAC partners with.

How AI Uses Mentor Data

• The data may be used to improve AI models that enhance user interactions.
• AI-generated content may reference individual mentors, particularly in cases such as AI-generated voice podcasts or other AI-driven engagements.
• GLEAC ensures that AI interactions remain ethical, transparent, and respectful of mentor expertise.

Protection Against Misuse

To prevent unauthorized access or unintended AI misinterpretation:

• Cybersecurity measures protect mentor data from breaches.
• AI models undergo regular audits to prevent bias or misinformation.
• Mentors/Experts/Coaches may request to review AI-generated content that references them to ensure accuracy and fair representation.

User Rights & Opt-Out

• Mentors/Experts/Coaches have the right to access, update, or delete their data under GDPR and other privacy regulations.
• Mentors/Experts/Coaches can request to opt out of specific AI-generated outputs referencing them.
• By opting out of the use of your data to showcase your expertise using tools of today and the future of work, you may become less competitive in the market and Gleac reserves the right to assess and remove with notice any non-competitive Mentors/Experts/Coaches.
• By continuing to use GLEAC's services, Mentors/Experts/Coaches agree that their data can be used for AI training and development.

5. Contact Information

For inquiries, concerns, or feedback, please contact:

Sallyann Della Casa
Email: sallyann@gleac.com
Phone: +971 56 754 9201

Postal Address:
G L F Consulting FZ LLC
Creative Zone
Fujairah Creative City
P.O. Box 4422
Fujairah, UAE