Kayalvizhi Karthikeyan

Product Manager III at PayPal

I'm a generalist with eyes and ears always open to the digital product space. Solving problems through technology has been my passion. I have a proven balance of thinking and execution. l...

Product Management in Fintech: Strategies for successful product launches
Digital Transformation for Retail Clients: Managing RPA and product enhancements
Effective Stakeholder Management Techniques: Communicating and collaborating with diverse teams
Agile Methodologies in Product Development: Implementing agile practices for efficient processes
Public Speaking and Presentation Skills: Enhancing communication for impactful deliveries

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TALK SHOW VIDEOS

Tricky Workplace Situation Handled

I would do a role-play and ask them to reverse the roles next time. Empathy could be best taught by this

Something that is comfortable and makes a statement of their personality

Understanding the customer needs and creating solutions for them in specific

I would ask different people to share what their ideal weekend means - to demonstrate how different people have different needs. I will further talk about consent

Kayalvizhi Karthikeyan

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Meet the mentor

TALK SHOW VIDEOS

Tricky Workplace Situation Handled

If you were a mentor teaching a leader on how to deal with customer complaints, how would you do it?

What makes an ‘ideal package’ for customers these days?

What is personalization in tariff plans? And how do you do it?

If you were a mentor teaching a leader on the need for personalisation, how would you do it?