Tejaswini Gopalaswamy

Co-Founder at Unventured Expeditions

I believe in pursuing a lifelong endeavour with knowledge. A graduate of Mass Communication from Delhi University, my career began as a media planner in a leading advertising agency...

Digital Marketing Strategies: Techniques for effective online promotion
Customer Insights Analysis: Understanding buyer behavior and preferences
Adventure Travel Planning: Creating unique travel experiences for groups
Team Building and Leadership: Developing thriving teams in startups
Content Creation and Branding: Crafting impactful messages for marketing.

Meet the mentor

TALK SHOW VIDEOS

blog articles

A travel startup with a spin - Unventured encourages bicycle tours

Until the lion learns to write, every story will glorify the hunter.

Managing cordial relationships - A Note to my banking Relationship Managers

Tricky Workplace Situation Handled

Yes, I do have biases towards candidates who went to the same university as mine, or are from a similar background.

Feedback from customers Feedback from peers Feedback from managers Feedback from Subordinates Objective feedback - Statistical data etc

Ask 5 people for feedback. - What am I good at? - What do I suck at? And shut the fuck up and listen to them.

I would've asked more questions, Listened actively

He could be misjudging the customer needs. He may take longer and become disengaged.
He can become more mindful of how his body is reacting to stress

A positive impact since it leads to being more mindful

Resumes are short-lived and do not give us an insight into the person's motivation and passion for our business.

A demotivated team, back logs, fall in the learning and growth curve of the organization.

I should have looked for consistency, passion, responsibility,

You are solving a problem vs. selling a product

It was due to lack of timely addressing the enquiry. I would change that by putting in place, the right process, and sharing better clarity with the team.

Customer satisfaction
To be wired and productive

Mindful is to be conscious where as Mind full is to be stressed

I look out for tell tale signs like anxiety, irritability, lack of concentration and I step back.

Take a 10 min break before you attempt a task, set a timeline, make notes of steps and procedures you will follow to complete the task.

The world took a pause, it's time to reset. the way people work had changed. to be able to adapt to new ways to working and flexible to learn something new is extremely essential.

- Reading up on essential skills and how to acquire them - Making positive effort to develop them - Talk to a mentor - Understand what the industry needs at the moment

Confrontations

edit: Hyp

The client loses confidence in the brand, the lack of ability of the customer care person to have a complete know how of the product. The client feels let down

It's better to be transparent and give them a time span when the customer agent will take their call, say "Thank you for calling us, our customer agents are busy at the moment, your call will be addressed in 2 mins. We appreciate your patience"

She informed him of who she was transferring him to. She gave him her number for future reference. She asked if she can help him with anything. She transferred the call sharing his name.

Mindfulness is key in recognising emotions

to feed the angry wolf or the calm wolf
Feeding the calm wolf
the old man
Mindfulness is key to recognising emotions and feeding the right ones
Through envy
Through empathy

The calm wolf: - I use empathy - I realise my privilege and the lack of it - I step back and think through before I say something in heated arguments - I draw clear boundaries - I ask for a "Time out" - I take care of myself - I meditate and exercise The angry wolf - feed it with envy - Feel the emotion of greed - Reactive vs responsive

Other people's behaviour
My words, my actions, my ideas, My play, my effort, my mistakes, my behaviour
All of them
none

Anxiety
I worry
am mindful
to not overthink
keeping calm and know that "this too shall pass"
12th July
i believe I can be better

- More prominence to mental and physical health and immunity - Better co-ordination processes since we have been working from home - Self care is caring for others

- Work pressures - Accountability - Punctuality

Job insecurity - Keep calm and know there are other opportunities. Well being of myself and my family's health - Limit corona news. An unorganized medical sector in my country - Be self sufficient.

Supply chains of groceries start to collapse. - serious stage , The business carries on, as usual, no necessary precautions, no clear guidance. - Initial Signs, Store employees do not take the necessary precaution against the flu; they don't ration products, etc.- Harmless stage, The company is left out of the post-pandemic market restabilization - Serious stage

It puts things into perspective

It's normal to feel anxious. - Monitor your consumption of media. - Be kind and compassionate to others. - Keep psychical distance but stay connected to friends and family.

Sit with his difficult emotions and work on them. Make a list of worse case scenario's. Limit the consumption of media. Focus on gratitude and compassion. Learn new skills with the time he has.

7 blessings: - good education - Monetary benefits - great family - supportive friends - great health - access to knowledge - a roof over my head. 7 opportunities in your life - ability to explore what i love - a chance to reset and re invent during the pandemic - a chance to step back - find new ways to do things - gather the power of network - be able to relook at health nutrition - be able to manage my mental health and wellbeing

7 blessings: - good education - Monetary benefits - great family - supportive friends - great health - access to knowledge - a roof over my head. 7 opportunities in your life - be able to relook at health & nutrition - be able to manage my mental health and wellbeing - ability to explore what i love - a chance to reset and re invent during the pandemic - a chance to step back - find new ways to do things - gather the power of network

With conditioning, we build habits in our thought patterns, we need to step back and relook at these patterns and find freedom from them

- Get some perspective - Assess your situation as objectively - Compare the undeserved bad things with the unearned good things that happen to you - Toughen up - Be the architect of your own fate - Take an honest inventory of your own life - Focus on your power not your helplessness

8 - Be more aware - Toughen up

Our monkey mind is our self critic. that tells us all the negative things that we are, dissuading us from our authentic self.

Self awareness helps us set the right goals. it keeps us motivated to strive harder, knowing that we are capable of achieving things. Self awareness is knowing your strengths and weaknesses.

Major goal in life - To be happy and in peace.

- Build an organization that is going to make a drastic and positive change in the way people travel. - Live in a world that is compassionate, connected, kind and sustainable. - the above 2 leading to happiness and peace.

Milestone 1 - build a team Milestone 2 -

- Economic distress - anxiety - Lack of physical bonding

establish structure and routines get minimum 8 hrs of sleep self care - eat healthy, get outside connect with friends and family - digitally take a break from corona news and social media - try wellness apps Remember we are in this together

- We will be more compassionate - aware of our privileges and lack of it - Be conscious of our expenses - care for better hygiene - mindful of the govt we choose

health of my family and friends. mental health and well being of myself, my family and friends.
extreme outcome - i could lose a family member to COVID. - Mild outcome- They could contract COVID and recover healthy. Extreme outcome - depression. Mild outcome- momentary anxiety
Yes. - Be more aware and conscious, follow necessary precautions. follow mindfulness practices, access resources, talk to each other, stay connected

Lower and upper back

A sedentary lifestyle is physically depleting. Mentally draining Physical pain lack of endurance and strength

The need to move, be active, get a good stretch, and get rid of the pain.

Tejaswini Gopalaswamy

Book Session With this Mentor

Meet the mentor

TALK SHOW VIDEOS

blog articles

A travel startup with a spin - Unventured encourages bicycle tours

Until the lion learns to write, every story will glorify the hunter.

Managing cordial relationships - A Note to my banking Relationship Managers

Tricky Workplace Situation Handled

It is very common to have biases. Recall your past interviews. Were you able to identify any biases in your thinking about a candidate? Share an example.

What are the different sources of feedback you have at work?

Watch this video and answer the following question. What are actions the speaker suggests?

Think back to a time when you did not accept a constructive feedback well. How would you have done it differently?

What kind of impact would body scan have on our mental stress?

Watch this video and answer the following questions. Explain why the video suggests: Read people and not resumes.

What are the consequences of not hiring the right person for the position?

Think back to a time when you selected a candidate who wasn’t ideal for the job. How could you have applied critical thinking to select the right candidate?

How does active listening enhance your presentation?

Think of a time when a client walked away without purchasing anything after your presentation. Why did that happen? What would you change about that time?

Answer the following questions about you:

What is the difference between mindful and mind full?

How do you know you are not mind full (overloaded with thoughts) sometimes at work, instead of being mindful?

Being mindful at work improves our ability to remain task focused, enhance team work, reduce stress, solve problems etc. So, how can we be more mindful instead of mind full at work to boost work productivity?

Adaptability and flexibility are among the skills that are going to be essential post lockdown. Why? Share your thoughts

What are the ways a person can acquire the essential skills needed post lockdown?

Video Introduction: As you watch the video, assess your level of emotional tolerance. Can you think of situations in which you feel emotionally out of control? Share with us below.

As the video explains, there are three zones of emotion. Review these zones below.

How does a client feel when a customer agent sounds clueless about a question asked when an agent stutters, gives a generic message, or transfers the call randomly?

"Your call is vital to us. Please hold while we connect you."

Please watch the video and answer the following question. Mention at least four things the customer agent did effectively in handling the customer’s query.

What is the moral of the story presented in this video?

Think back about the introductory video you just watched. Answer the following questions:

Use the space to write a list of ways you feed each of your inner wolves.

Choose one thing that you wish you had control over. Now complete the statements below:

With the world gradually moving out of lockdown, a lot will change about how we organize our lives. List at least 3 points about the way we work is likely to change according to you.

Observe your life now as it is. What are the three main causes of anxiety in your life? What can you do to deal with that anxiety?

How does the previous exercise benefit us?

What is the advice given in the video for mindfully dealing with COVID-19?

What advice would you give Beret to change his mindset?

Write your top 7 blessings and opportunities in your life. Don't overthink it; try to do this activity quickly.

Now hit the BACK button. Have a second look at your list. Now take time to analyze the list. Is there anything you left out from the list? Once you are satisfied with the list, move forward. Reorder your list according to priority. Start with the things that are most important for you.

Please watch the video and answer the following question. What are the five steps for developing resilience?

On a scale of 1 to 10, how would you rate your spiritual awakening and resilience? What steps can you take to improve it?

Please watch the video and answer the following question. What is our monkey mind?

How does self-awareness impact our goals?

Social distancing from family, friends, colleagues for a prolonged amount of time is indisputably challenging. And there are likely to be long-term effects. State 3-6 long-term negative impact of being in a lockdown?

Watch this video and answer the following question Write down the advice given in the video for avoiding anxiety during this crisis.

Let's take a break from the unpleasant consequences for a moment. Consider the good things that have happened as a result of the pandemic. How will these change the world for the better? Make a list of at least five things that come to mind.

One way of dealing with our anxiety is journaling it. Follow the following steps to do this activity.

Working online is great. But it requires prolonged sitting most of the time. List 3-5 body parts we usually feel pain when sitting for too long.

How does a sedentary lifestyle (sitting for most part of the day) impact our physical and mental wellbeing? List 3-7 effects.

You are going to watch an easy Deskercise which you can apply when you are sitting for too long. Do this as you view the video. Did you do the Deskercise? If yes, what motivated you? If no, what stopped you?

What are some of the benefits of design thinking?