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Terri Lonowski
TEDx Speaker at TEDX
Authentic, deeper communication through evolutionary listening! When we are heard and supported on a deep level, our potential is unleashed. Problem is, we don't feel heard, and the...
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- hr
- coaching
- education
- practicing
- mindfulness
- active
- listening
- building
- empathy
- communication
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TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- LORRY is a loyal customer and not addressing her concerns puts her continuing as a customer at risk. Blaming the courier is a huge mistake and very immature and lacks empathy for the customer's view point.
- They could check into the courier's practices and resolve the issue there or seek another provider. Reassure the customer that they are valued and send another replacement product or offer a credit. Improve their responses and correct the broken part of their complaint process.
- Tune in and politely listen to understand Ask quality, clarifying questions Concentrate fully on the customer Never interrupt
- I have developed an entire body of work called Soulful Listening™ which includes 5 elements, resulting on connecting and communicating in an evolutionary way. One of the major components involves active listening and I would draw upon my vast personal and professional experience to bring this to life.
